Deposit:
Retainers/deposits paid under this agreement are strictly non-refundable. The client may request a refund for a payment/installment made to Diver G Entertainment, LLC (excluding retainer/deposit and any acquired cost by Diver G Entertainment, LLC) no later than 14 days of receipt of that particular payment/installment, thereafter that payment will enter into a non-refundable status. A deposit of 20% is required in order to secure the desired date and no date will be reserved without a deposit PAID IN FULL. Any deposits made by the client and approved by Diver G Entertainment, LLC will be automatically considered as an agreement of the terms of this contract which from that point on is legally binding.Payment:
Full payment is to be made no less than 14 days prior to the date of the event. If any additional charges exceeding the above total are to be paid, such as overtime, entertainer will collect cash payment at the event. In default of non-payment the Client agrees to pay all fees incurred in the recovery. Checks returned for insufficient funds are subject to a $35 service fee. Balances paid by credit card are subject to a 2.99% processing charge.
Client Cancelation:
In the event of a cancellation by the client, there will be no refunds given (unless last payment received falls within the guidelines of deposit clause above). However, at the discretion of Diver G Entertainment, LLC, a credit may be issued in the amount of the balance paid for a future date that falls within 12 months of the date of the cancelled event. Credits given can be used for any type of event that Diver G Entertainment, LLC offers even if different from the originating event type. Any unused credits are non-refundable and an additional balance will be assessed if the rebooked event costs exceed the amount of the credit issued. The client must notify Diver G Entertainment, LLC of the intent to cancel or rebook an event no later than 14 days prior to the date of the event or all cost paid by the client will be forfeited and no credit will be given. The client must also notify the company of the desired rescheduled date no later than 60 days from the date that the originating event is cancelled or no credits will be issued. All cancellations and/or intent to rebook must be in writing and signed by the person(s)/client listed on this contract and approved by a Diver G Entertainment, LLC administrator in order to be validated. An email of intent to cancel a booking may be used in place of a clients signature ONLY if received from the email address that is on file with the company.
Company Cancelation:
In the event that Diver G Entertainment, LLC is at fault for a cancelation, a 100% refund or a credit in the amount of the balance paid will be issued to the client. If the client elects to receive a credit instead of a cash refund, the company, at their discretion, may issue an additional courtesy credit that can be used by the client for upgrades or add-ons for a future event. Courtesy credits are not redeemable for cash value. Diver G Entertainment, LLC or the Client may cancel the function because of conditions beyond their control, including but not limited to sickness, accidents, weather conditions, acts of God or other legitimate conditions. Diver G Entertainment, LLC and/or the Client shall give notice as soon as possible. At the discretion of Diver G Entertainment, LLC the function may be rescheduled at a time convenient and agreeable to the Client and Diver G Entertainment, LLC only within 12 months from the date of the cancelled function.
Contact us at dobeyj@divergentertainment.com for questions related to refunds and cancellations.
